Frequently Asked Questions
Where can I try the COZYbed Mattress?
We combined years of experience in the Australian bedding industry to develop our own mattress. We did this to bring you a unique, competitively comfortable mattress experience.
We believe the best place to try the mattress is from the comfort of your own home. Try it, risk free to 100 nights. If it’s not the best mattress for you we’ll collect it and give you a full refund.
Delivery is fast and free.
Plus, our specialised bedding team are ready, anytime, to help with any questions.
Do I need to flip the mattress?
Nope! The foam layers are strategically placed, so make sure the white cover is facing up! We always recommend an occasional rotation of the mattress, every 3-6 months, so that you are using the entire surface area of the mattress evenly.
What is a COZYbed made from?
The mattress is made from a special blend of 3 layered materials.
The top layer is 100% pure natural latex giving you a cooler night sleep and is naturally resistant to dust mites and which helps it maintain a cheeky bounce. Our pin-hole design in the latex allows maximised air circulation.
The second layer is the high-density, viscoelastic memory foam which provides pressure relief and contours to the natural curves of the body. The memory foam layer help reduce partner disturbance.
The bottom layer is high density support foam which props up your body so you don’t sink into the bed completely. It also allows for zero partners disturbance and long lasting durability.
The mattress is encased by a custom designed hand-sewn cover that is removable, breathable and machine washable.
Do I pay for shipping?
Shipping is on us!
Will COZYbed help me set up the mattress?
We use nationwide delivery service and currently are not able to offer help setting up your COZYbed. We’re reviewing options to offer this service and welcome any special requests, but truth be told, it’s very easy and so much fun to get the mattress out of the box and watching it grow.
What makes COZYbed mattress so affordable?
We’ve cut out all gimmicks, bypassed huge retail mark-ups, shop rental costs and sales commissions to bring you one brilliantly engineered and honestly priced mattress.
Here’s how easy the shopping experience looks with COZYbed
What does COZYbed mattress feel like, compared to Koala and Ecosa mattress?
From our extensive experience in the Australian bedding industry combined with research and testing, our mattress is positioned as a medium firm to medium mattress. We feel this is the best position as it accommodates for all sleepers and different sleeping positions.
What is the size of COZYbed mattresses?
All mattress sizes adhere to strandard Australian dimensions and are all 25cm in height.
Can I specify a delivery date?
We love surrounding the delivery of your mattress with a move or special event, just leave us a note on your way to checkout and we’ll do our best to accommodate. You’ll receive tracking details of your order when the order is placed.
We do use a third party for shipping so we might not be able to accommodate all requests but we’ll do everything in our power to accommodate you.
From experience, the earlier we get an order the more time we have to make the perfect arrangements with you.
Can I wash the COZYbed cover?
Absolutely! The cover is machine washable just use room temperature water and line dry.
What base can I put on my mattress?
Our mattress is designed to work on any firm, flat surface. You can place it direct on the floor, on a slatted base or a spring box. All mattress sizes meet Australian standards, any Swedish bases with a 3cm difference will still fit the mattress, we’ve tested this!
Does the COZYbed mattress work on an adjustable bedframe?
Sure! The COZYbed mattress works with all adjustable bed frames. The mattress is flexible and will bend and recline effortlessly.
Can I pay through interest free finance?
Absolutely! Simply select ZipPay during the checkout process to apply. It’s a simple 3-minute process and you’ll receive an answer within seconds after which you can place your order.
Can I use an electric blanket or heating pad?
Yes, you can use an electric blanket or heating pad on the COZYbed products.
How long does it take after unpacking for the mattress to fully unfurl?
The COZYbed mattress takes a few seconds to expand and can be slept on right away. Please allow 3-5 days for the mattress to get back to the original shape and feel. It gets better over this period as the specially engineered open cell structure to expand to its original shape.
I have a latex allergy; will I be ok?
We have two layers between you and the latex part of the mattress, so you’re not exposed directly to the latex. We would recommend you use a waterproof anti-allergic mattress protector which will help create a solid barrier and of course to protect your investment from any stains.
How much weight can the COZYbed support?
COZYbed supports up to 400kgs, that’s about 200kgs per side of the mattress.
Is the COZYbed environmentally friendly?
We’ve created the COZYbed with the idea of introducing a mattress with a “more natural sleep”.
Our supplier only use the most natural environmentally friendly materials when producing the COZYbed mattress. All textiles have been successfully tested for harmful according to STANDARD 100 by ORKO-TEZ®
All foams used are:
– Made without ozone depleters
– Made without mercury, lead or heavy metals
– Made without fire retardant chemicals.
– Made without phthalates.
This makes COZYbed an environmentally friendly mattress.