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Frequently Asked Questions

Where can I try the COZYbed Mattress?

Do I need to flip the mattress?

What is a COZYbed made from?

Do I pay for shipping?

Will COZYbed help me set up the mattress?

What makes COZYbed mattress so affordable?

What does COZYbed mattress feel like, compared to Koala and Ecosa mattress?

What is the size of COZYbed mattresses?

Can I specify a delivery date?

Can I wash the COZYbed cover?

What base can I put on my mattress?

Does the COZYbed mattress work on an adjustable bedframe?

Can I pay through interest free finance?

Can I use an electric blanket or heating pad?

How long does it take after unpacking for the mattress to fully unfurl?

I have a latex allergy; will I be ok?

How much weight can the COZYbed support?

Is the COZYbed environmentally friendly?

Frequently Asked Questions

Where can I try the Cozybed Mattress?

Our Cozybed team combined with over a decade of Australian bedding experience have spent over a year, hundreds of hours researching, developing and testing different features and comforts. We did all this so you wouldn’t have to.

We believe the best place to try the Cozy mattress is from the comfort of your own home. Try it, risk free for 100 days and let us know if it’s not the mattress for you we’ll collect it and give you a full refund.

Delivery is fast and free and our team are always ready to help.

Do I need to flip the bed?

Nope! The foam layers are strategically placed, so make sure the white cover is facing up! But as with all mattresses we’d recommended you rotate the mattress every 3-6 months so that you are using the whole surface area of the mattress.

What is a Cozy Mattress made from?

The Cozy is made from a special blend of 3 layered materials.

The top layer is 100% pure natural latex giving you a cooler night sleep and is naturally resistant to dust mites and maintains a cheeky bounce. Our pin-hole design in the latex allows maximised air circulation.

Second is the high-density, viscoelastic memory foam which provides pressure relief and contours to the natural curves of the body. The memory foam layer also assists with reducing partner disturbance.

Bottom layer is high density support foam which props up your body so you don’t sink into the bed completely. It also allows for zero partner disturbance and long lasting durability.

The mattress is encased by a custom designed hand-sewn cover that is removable, breathable and machine- washable.

Do I pay for shipping?

Shipping is on us- we wouldn’t have it any other way!

Will Cozy help me set up the mattress?

We use a nationwide delivery service and are not yet able to offer help setting up your Cozy bed. We’re reviewing options to offer this service and welcome any special requests, but truthfully, it’s very easy and so fun! Getting the bed out of the box and watching it grow. Watch this (include couple of customer videos)

What makes CozyBed mattress so affordable?

Here at Cozy we’ve gone straight to the source, we’ve cut out all gimmicks, huge retail and wholesale mark ups, we’ve cut shop rental costs and sales commissions and have engineered one mattress that’s honestly priced and incredibly luxurious.

What does Cozybed mattress feel like, compared to Koala and Ecosa Mattress?

From our research and testing, our mattress is positioned as a medium firm to medium mattress. We feel this is the best position as it accommodates for all sleepers and different sleeping positions.

Firm  Yes
Med FirmYes  
Soft Yes 

What is the size of Cozybed mattresses?

All mattress sizes adhere to standard Australian dimensions and are all 25cm in height.

King Single107cm203cm25cm

Can I specify a delivery date?

We love coordinating the delivery of your mattress with a move or special event, just leave us a note on your way to checkout and we’ll do our best to accommodate. You’ll receive tracking details of your order when the order is placed.

We do use a third party for shipping so we might not be able to accommodate all requests but do everything in our power to try. From experience, the earlier we get an order the more time we have to make arrangements.

Can I wash the Cozybed Cover?

Absolutely! The cover is machine washable just use room temperature water and line dry.

What base can I put my mattress on?

Our mattress is designed to work on any firm, flat surface. You can place it direct on the floor, on a slatted base or a spring box. All mattress sizes meet Australian standards, any Swedish bases with a 3cm difference will still just fit the mattress, we’ve tested this!

Does the Cozybed mattress work on an adjustable bedframe?

Sure! The Cozybed mattress works with all adjustable bed frames. The mattress is flexible and will bend and recline effortlessly.

Can I pay through interest free finance?

Absolutely! Simply select ZipPay during the checkout process to apply. It’s a simple 3-minute process and you’ll receive an answer within seconds after which you can place your order.

Can I use an electric blanket or heating pad?

Yes, you can use an electric blanket or heating pad on the Cozybed products.

How long does it take after unpacking for the mattress to fully unfurl?

The Cozybed mattress takes a few seconds to expand and can be slept on right away. But please allow 3-5 days for the mattress to get back to original shape and feel. It gets better over this period as the specially engineered cell structure expand to original shape.

I have a latex allergy; will I be ok?

We have two layers between you and the latex part of the mattress, so you’re not exposed directly to the latex. We would recommend a you use a waterproof anti-allergic mattress protector which will help create a solid barrier and off course protect your investment from stains.

How much weight can the Cozybed Support?

Cozy supports up to 400kgs, that’s about 200kgs per side of the mattress.

Is the Cozybed environmentally friendly?

We’ve created the Cozybed with the idea of introducing “the most natural sleep” mattress there is in the market (Check out our Video)(insert link for promo video). Our supplier only uses the most natural environmentally friendly materials when producing the mattress. All textiles have been successfully tested for harmful according to STANDARD 100 by OEKO-TEZ®

All foams used are:

  • Manufactured without ozone depleters
  • Made without mercury, lead or heavy metals
  • Created without fire retardant chemicals.
  • Environmentally friendly without phthalates.

All this makes Cozybed an enviro friendly mattress.


Kickstart your way to a more natural sleep.